Privacy Policy

The Carpet Brothers – Privacy Policy
Last updated: 01/26/2026

The Carpet Brothers (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide when interacting with our website, phone, email, or SMS communications.

By using our services or providing your information, you agree to the terms of this Privacy Policy.

We may collect personal information when you contact us, request a quote, book a service, or communicate with us, including:

• Name
• Phone number
• Email address
• Service address
• Details related to your service request
• SMS message content related to your communication with us

We only collect information that is necessary to provide our services and communicate with you.

We use your information for legitimate business purposes only, including:

• Providing quotes and scheduling services
• Communicating about appointments and service updates
• Responding to customer service requests
• Sending service-related messages
• Sending occasional promotional messages (only if you opt in)
• Improving our services and customer experience

The Carpet Brothers does not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

We may share limited information with trusted service providers (such as phone, messaging, scheduling, or website hosting services) strictly as necessary to operate our business. These providers are prohibited from using your information for their own marketing purposes.

The Carpet Brothers SMS Terms and Conditions / Privacy Policy
The Carpet Brothers respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely for sending messages regarding customer care, conversational messaging and appointment notifications 
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact The Carpet Brothers at +12565989856 or info@thecarpetbrothers.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@thecarpetbrothers.com or +12565989856. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. The Carpet Brothers will not sell, rent, or share the collected mobile numbers.
- All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We may use third-party tools and service providers (such as phone systems, messaging platforms, scheduling software, or website hosting services) to operate our business. These providers are given access only to information necessary to perform their services and are not permitted to use your data for their own marketing purposes.

You may request to:

• Review the personal information we have about you
• Correct inaccurate information
• Request deletion of your information where legally permitted
• Opt out of SMS or promotional communications at any time

If you have questions about this Privacy Policy or your SMS communications, you may contact us at:

Phone: 256-598-9856
Email: info@thecarpetbrothers.com

• To stop receiving text messages, reply STOP
• For help, reply HELP or contact us at 256-598-9856
• To stop receiving emails, use the unsubscribe link provided in the email